Welcome to The Art of Food Photography by Stuart West. By purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
The Art of Food Photography by Stuart West provides high-quality photographic art prints, fulfilled by The Print Space, a trusted printing and shipping partner. These T&Cs apply to all orders placed with us, both within the UK and internationally.
2. Product Description
Our prints are produced on demand, using the specifications you select at checkout. Please ensure that you carefully review your choices as all sales are final, except in the cases outlined below.
3. Order Processing and Shipping
Orders are processed and printed upon receipt. Shipping times may vary depending on your location:
- UK Orders: Typically 2-5 business days.
- European Orders: Typically 5-10 business days.
- US and International Orders: Typically 7-15 business days.
Please note that these are estimates, and delivery times may vary due to factors beyond our control, including customs clearance.
4. Returns and Refunds
As each print is made to order, we generally do not accept returns or offer refunds for change of mind. However, we do consider refunds or replacements in the following situations:
4.1. Damaged Products
If your print arrives damaged, please notify us within 7 days of receipt at info@stuartwest.co.uk.
To process a replacement, we require:
- A clear photograph of the damage to the product and packaging.
- Retention of the original packaging and item until a resolution is confirmed.
We will arrange a replacement at no additional cost. In certain cases, we may request the return of the damaged item; if so, we will cover any return postage costs.
4.2. Significant Delays
In rare cases of significant delays (typically exceeding 30 business days from dispatch), please contact us at info@stuartwest.co.uk. Refunds or replacements will only be considered if:
- The delay is significant and not due to factors outside our control (e.g., customs delays).
- The delay is not within standard expectations for international shipments.
Decisions on significant delays and eligibility for refunds remain at our discretion.
4.3. Other Refund Requests
Refunds for reasons other than damage or significant delay will not generally be offered. Exceptions may be made at our discretion but will be subject to our terms, and fulfilment costs will not be refunded.
5. Customs, Duties, and Taxes
For international orders, customs and import duties or taxes may apply. These charges are not included in our pricing and are the responsibility of the customer. Please check with your local customs office for more information.
6. Intellectual Property
All images, designs, and artworks provided by The Art of Food Photography by Stuart West are protected by copyright and remain the property of their respective owners. By purchasing, you are granted a non-exclusive, non-transferable right to own a physical copy of the artwork. Reproduction or resale of the artwork without permission is prohibited.
7. Disclaimer of Liability
The Art of Food Photography by Stuart West is not responsible for:
- Postal delays, customs holds, or import issues once an item has been shipped.
- Variations in colour, texture, or material due to differences in screen displays.
8. Contact Us
For any issues or questions, please reach out to us at info@stuartwest.co.uk.